Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your items must be unused, in the same condition you received them, and in their original packaging. Lash trays must be intact, with no lashes used or removed. A receipt or proof of purchase is required.

To request a return, email Contact@trishcosmetics.info. Returns must be approved before you send your package. Items sent back without prior approval will not be accepted.

Customers are responsible for purchasing their own return shipping label and covering return shipping costs. Once your return is approved, please send it to:

Trish Co
446 Rogers Avenue
Brooklyn, NY 11225

Please include your order number inside the package. We recommend using a tracked shipping service and keeping your tracking information until your return has been processed.

For any return questions, contact Contact@trishcosmetics.info.

Damages and Issues

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately at Contact@trishcosmetics.info so we can review the issue and make it right.

Exceptions / Non-Returnable Items

For sanitary reasons, we cannot accept returns of:

• Used lash trays or trays with lashes removed.
• Opened adhesive, remover, or bonder.
• Used tweezers.

Sale items and gift cards are not eligible for returns.

If an item is defective or you are unsatisfied with it, please contact us to discuss eligibility under our exchange policy.

Exchanges

Exchange requests must be made within 14 days of receiving your order. Items must be unopened or unused, unless you are reporting a defect or other product issue that we approve for exchange.

Online exchanges: Contact us at Contact@trishcosmetics.info or by direct message on Instagram before sending your item back. Once approved, we will provide exchange instructions. Customers are responsible for return shipping unless the item arrived defective, damaged, or incorrect. Once we receive and inspect your returned item, we will ship the replacement.

In-store exchanges: A receipt is required. No exchanges will be accepted without a receipt.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow 3–7 business days for the refund to appear in your account, depending on your financial institution.

Wrong Orders / Missing Items

If you receive the wrong order or an item is missing, contact us right away so we can assist you:

Email: Contact@trishcosmetics.info
Call or text: (718) 709-6897

We will cover shipping costs associated with correcting an incorrect or incomplete order.

Shipping Schedule

We ship Monday through Saturday.

• Orders placed before 12 p.m. Monday through Friday ship the same day.
• Orders placed before 11 a.m. on Saturday ship that Saturday at 12 p.m.
• Orders placed after 11 a.m. on Saturday or on Sunday ship Monday at 12 p.m.

We do not ship on Sundays.

Delivery times vary based on the shipping service selected at checkout. Once your package has been handed to the carrier, transit times and delays are outside our control. If you experience a delivery issue, please contact us for assistance.

Terms and Conditions

By placing an order, you acknowledge that you have read and understood our return, exchange, and shipping policies.

You confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

If your order has not arrived or you are unsatisfied with your purchase, please contact us first so we have an opportunity to assist you:

Email: Contact@trishcosmetics.info
Call or text: (718) 709-6897

Nothing in this policy limits your rights under applicable law or your payment provider’s dispute process.