Refund policy
We have a 14-day return policy, which means you have within 14 days after receiving item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Contact@trishcosmetics.info. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Contact@trishcosmetics.info.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, ie: used lash trays, opened glue/remover/bonder, used tweezers for sanitary reasons. Please get in touch if you have questions or concerns about your specific item. For defective or unsatisfactory items please view exchange policy.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We have a 14 day exchange policy on unopened/unused/defective/unstatisfactory items please contact us Via direct message on Instagram or via email. For online: Return label will be sent to you via email once we receive item back, we will ship new item to you. In store: Must have a receipt, no receipt no exchange. No exceptions.
Refunds
We will notify you once we have received and inspected your return and inform you if the refund has been approved or not. If approved, the refund will be automatically processed on your original payment method. Please allow 3-7 business days, depending on your financial institution, for the refund to reflect in your account.
Wrong order/missing item
In the event that you have received the wrong order or are missing an item please contact customer service via email Contact@trishcosmetics.info or via call or text (718)709-6897 right away so we can assist you. We ship out Monday-Saturday and we will cover shipping at no cost to you.
Orders are shipped out everyday Monday through Saturday.
All orders made before 12pm will go out the same day Monday-Friday, Orders made before 11am on Saturday will go out at 12pm.
We do NOT ship out on Sunday all orders placed after 11am Saturday will go out Monday at 12pm
Shipping time may vary depending on the speed of the postal service you selected at checkout.
Please note that once orders have gone out it is now in the hands of the postal service. We are not responsible for delayed shipping times.
Terms and services
By agreeing to terms and services you agree that you have read and understand our return, exchange, shipping policy as well as the terms and service. You agree that all the credit card information you have entered is correct & belongs to you. You also agree that if have not received your order/or are unsatisfied with your order that you will first contact customer service via email Contact@trishcosmetics.info or via call or text (718)709-6897 right away so we can assist you. You agree that this purchase is NOT fraudulent meaning that you can not report this purchase as fraudulent to your bank.